Case Study

Beating the Clock: Rapid Regulatory Compliance Success for Prominence Health

Company Profile

Quick View Results:

  • 100% compliance with state legislation
  • 20% Reconciled 20% error rate
  • 4 Weeks Successfully filed with new legislation compliance in just four weeks

Company Profile: Regional Health Plan


ClearFile Technology and Regulatory Filing Services


Prominence Health was seeking a partner capable of reviewing, dissecting and actioning complex healthcare legislation in a short timeframe to ensure ACA/QHP compliance and mitigate financial risks.

Specific Challenges

  • Insufficient internal resources to review and act upon state legislation changes
  • Difficulty retaining and attracting talent to support their growing needs
  • Potential financial impact due to new legislation
  • Tight timeframe for compliance with new legislation
  • High filing error rates in existing operations


Our team reviewed and analyzed ten legislative bills, totaling 242 pages, leveraging ClearFile’s Knowledge Base feature. We identified key implications, created an abridged 6-page version with recommendations, and updated member contracts (EOCs) accordingly.

What We Uncovered

An error rate of 20% was identified, indicating that members were at risk of receiving health plans with administrative errors. A lack of standard operating procedures was contributing to these operational inefficiencies.

Client Success

In an extremely accelerated time frame of just four weeks—where typically several months would be needed—we guided our client to successfully comply with new legislation, executing Binder, Form and Rate Filings on time – for the first plan year. This included the creation of a standard operating procedure for legislative review and the reconciliation of the 20% error rate, correcting over 10,000 cost-sharing errors across three plan designs.

Looking Forward

We aim to support our client with further legislative reviews, continuing to break down barriers and ensure the successful delivery of compliant ACA health plans. Year-2 plans include a post-mortem analysis on their operational processes and continuous improvements based on our findings.

Testimonial: “Working with Penstock relieved a lot of stress during the annual filing process because of the structure, experience, and resources they bring to the table. We recommend Penstock to any company who seeks to improve their processes and performance.” — Director of Sales, Prominence Health Plan


Related News and Events

Explore the latest news and events from Penstock

Let’s get started

Ready to mitigate recurring, high-cost claim and regulatory filing errors? 

Payment Accuracy

From training and education to technology and scale, we’ll help your health plan transform into a payment integrity powerhouse.

Regulatory Efficiency

We understand every facet of the regulatory filing process. We’ll take care of your certification, while you focus on what matters most—your members.

We're always innovating.

Our team is continuously inventing and launching new solutions. Subscribe to our newsletter for the latest news & updates from Penstock.