How ClearBridge Works

A New Standard in User Experience

ClearBridge transforms even the most intricate audit challenges into manageable feats. With user-friendly features that feel like a natural extension of your team’s talents, efficiency becomes second nature. Plus, should you ever need support, it’s always one human conversation away – no bots in sight.

We're Bringing Transparency Back into Focus

Learn about Penstock’s path to fixing payment integrity dysfunction with “Open Intelligence.”

ClearBridge Onboarding

Unlock the power of superhuman payment integrity—it starts here

Your team’s onboarding experience and ongoing support is a path paved with clarity, comfort and confidence.

Getting Started

Check out our demo and meet with our team to see for yourself how ClearBridge is raising the bar in payment integrity and pre-payment accuracy.

Onboarding

Dive into our comprehensive resource library and user guide, complemented by the expert counsel of a dedicated Client Success Manager.

Integration

Seamless integration is our secret sauce, making ClearBridge a natural extension of your existing workflow.

Setup

We ensure a quick setup that’s tuned to your needs, launching your audit success story.

ClearBridge Support

Real Help, From a Real Human

Experience stellar customer service—and guaranteed response time for support inquiries—with our dedicated Help Desk. Available from 8am – 8pm EST, our experts are just a call away, ensuring timely assistance and uninterrupted workflow.

ClearBridge Cyber Security

Your Data is Safe with ClearBridge

Penstock’s ability to provide seamless, consistent high-quality client service is supported by the top security protocols and processes in the industry.

The Gold Standard in PI Security

HITRUST r2 Readiness Assessment Complete: Validated r2 Certification expected Q4 2023

ClearBridge Data Security Report​

Our annual SOC 2 Type 2 Report demonstrates our commitment to safeguarding customer data

Annual HIPAA-HITECH Privacy Risk Assessment

Our yearly HIPAA-HITECH IT Security Risk Analysis ensures our systems are compliant with health information regulations

Multiple Secure Data Center Locations

Our data centers are certified by the ISO/IEC 27001:2013 and NIST SP 800-53 standards and are spread out geographically

Advanced Encryption Methods

Our algorithms, AES and Triple Data Encryption Standard (3DES), act like an unbreakable code that keeps your data safe

OWASP Testing Standard Complaint

Our software is constantly tested against vulnerabilities, keeping it as safe as possible

SSO & MFA Protection Support

This provides an extra layer of security when accessing our system, ensuring only authorized individuals have access

Experience the flexibility of our service and SaaS models

From leveraging our technology-focused solution to a blended service/SaaS strategy or even full-scale outsourcing, our level of involvement is entirely up to you.  

Software

Unlock possibilities with our technology

For clients who prefer a technology-focused solution, we offer our cutting-edge SaaS platform. This standalone software empowers you to manage your processes in-house, providing you with the tools needed to optimize your operations. 

Hybrid

Combine the best of both worlds

This flexible model combines the best of both worlds: our powerful SaaS platform and expert services. We help you establish your internal team, offering the support and resources needed to scale your operations as you grow, for a truly adaptable experience. 

Full-Service

Let our team take care of everything

With this comprehensive solution, our team takes care of everything. We provide both the advanced SaaS platform and our expert services, handling your needs from start to finish, for a completely outsourced experience tailored to your requirements. 

Frequently Asked Questions

If you can’t find the answer to your question here, don’t hesitate to contact us directly. Our team is here to provide personalized assistance and help you with any inquiries you may have about our technology or services.

Yes, ClearBridge currently integrates with your existing Mfiles, HubShare and TruCode accounts.

In addition to this, custom integrations with your plan’s existing tools are available through our implementation and tech support teams.

Getting started with ClearBridge is simple. Start by exploring our demo and meeting our team to understand how we’re elevating payment integrity and pre-payment accuracy. Our comprehensive resource library and user guide, along with a dedicated Client Success Manager, make onboarding smooth. The setup is quick and tailored to your needs, ensuring your audit success story starts off strong.

Penstock offers stellar customer service with guaranteed response times for support inquiries through our dedicated Help Desk. From 8am – 8pm EST, our experts are ready to provide timely assistance. Our implementation and ongoing support offerings range from a technology-focused SaaS solution to a flexible hybrid model and even a full-scale outsourcing service. We’re committed to flexibility, ensuring our involvement aligns with your needs.

At ClearBridge, we prioritize data protection. We have completed the HITRUST r2 Readiness Assessment, and our SOC 2 Type 2 Report affirms our commitment to data security. Our systems undergo yearly HIPAA-HITECH IT Security Risk Analysis to maintain compliance with health information regulations. Additionally, our data is stored securely across multiple ISO/IEC 27001:2013 and NIST SP 800-53 certified locations. We use advanced encryption methods, adhere to OWASP Web Security Testing Standards, and support SSO and MFA for added security layers.

Absolutely. ClearBridge was designed by auditors for auditors, which makes it an intuitively easy-to-use platform for audit success. It offers auditor-friendly language and infinite search capabilities, and its edit engine doesn’t require a developer. Users can test edits in a controlled environment, and the integration of MFiles, TruCode and HubShare allows seamless information sharing, efficient access to the latest pricers and groupers and effective document collaboration.

Yes. ClearBridge is designed to enhance your existing processes, help find and prevent recurring claim errors, and facilitate a more effective, less burdensome claims auditing process. By consolidating information from various systems into one platform, it allows real-time automated reporting of key metrics, helping you save time, money, and resources.

Get Inspired

Support Resources

We’re serious about providing resources and education that support transparency and accuracy.

From onboarding to support—we’ve got you covered

ClearBridge transforms even the most intricate audit challenges into manageable feats. With user-friendly features that feel like a natural extension of your team’s talents, efficiency becomes second nature. Plus, should you ever need support, it’s always one human conversation away – no bots in sight.

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